STAGE 7. SUPPORT & MAINTENANCE
Once the software is deployed and operational, support and maintenance be required ensuring proper performance of the system over time. A contract is drafted incorporating a variety of elements pertaining to resource and development availability and response times.
As time goes by further enhancements may be desired, along with compatibility requirements with next generation technologies i.e. browsers, operating systems, mobile devices and other hardware bringing us to the beginning of the development life cycle. uring proper performance of the system over time. This may be required to ensure compatibility with next generation technologies i.e. browsers, operating systems, mobile devices and other hardware. When this happens the software is back to the start of the development life cycle.
Typical resources involved in the Support & Maintenance stage
- Software Architects
- System Engineers
- Data Base Engineers
Typical documents and artifacts delivered in the Support & Maintenance stage
- Support and maintenance contract
- Maintenace and Development Contract
- Service Level Agreement (SLA)
- Application Management Contract
- SAAS contract
- ASP contract
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